How to buy?

How to buy?

• Can I use the WAmazing Shopping service if my surname is not listed on my passport?

  You cannot collect your items from a locker if your passport does not list your surname, however, you are able to use the in-person pickup service. For in-person pickup, you must generate a tax-free QR code on the Visit Japan Web website. When registering on Visit Japan Web, you can complete the registration by entering "-" (a hyphen) in the surname field.

  Can I use WAmazing Shop if I enter Japan via cruise ship?

  In order to use WAmazing Shop, you must receive a QR code landing permit upon entering Japan. If you arrive by cruise ship or other means and are issued only a paper landing permit, you will not be eligible to use the WAmazing Shop service. This includes passengers who enter Japan with a paper landing permit for cruise ship tourists.

  Why can't I choose a specific pickup date (time) when placing an order?

  The earliest possible delivery time for your item is based on the following factors:
  (1) Product availability, (2) Time required to procure the item, (3) Shipping logistics, and (4) Availability of free lockers.
  Please check the pickup time on the payment page when completing your payment. Note that you can only pick up your order at the time specified on the website.

  When can I place an order? Also, when is the deadline for orders?

  Orders can be placed 3 months in advance.
  The order deadline is 11:59 PM (JST), 3 days before the scheduled pick-up date. This does not apply to orders placed on holidays and public holidays.

  Please check the website for details.

  Do I need to pay when I make a purchase reservation?

  20% of the purchase price will be charged as a reservation fee.
  When you receive the product, you will be charged for the product, but the 20% reservation fee will be applied as part of the product price.
  When retrieving the items, please pay the amount after deducting the reservation fee from the product price.

  Which payment methods do you accept?

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  Payments can only be made online. We currently accept Visa, Mastercard, JCB, and American Express. WeChatPay users can pay the remaining balance using WeChatPay when picking up items.

  *Please note that electronic money, such as Suica and other app-based payment methods, are not accepted.

  About packaging: (1) Can the items be packed separately? (2) Can liquids be packed separately? (3) I ordered a large quantity—can everything be put in the same locker? (4) Will my order come with paper shopping bags?

  (1) No, all items will be placed in the same clear tax-free bag.
  (2) No, liquids will also be placed in the same clear tax-free bag.
  (3) Items are placed in lockers based on each individual order. If you have multiple orders, they will not be placed in the same locker. Additionally, if one order contains many items, they may be split across more than one locker.
  (4) No, paper shopping bags are not included.

  Are the services provided by WAmazing available when using JTTP (Japan Trusted Traveler Program)?

  Unfortunately, the services offered by WAmazing Shop are not available to those using JTTP.

  Can I receive tax exemptions on purchases not exceeding 5,000 yen?

  Please note that tax exemption is only available for purchases of JPY 5,000 or more from a single source according to Japan's tax exemption system.
  If you wish to purchase alcoholic beverages (sold by Tokyu Department Store), you must spend a total of JPY 5,000 or more on just the alcoholic beverages. The purchase can not be combined with products from WAmazing Shop or other sellers.
  If you purchase only pharmaceutical products (sold by Sugi Pharmacy), you must purchase products totaling at least JPY 1,000. Pharmaceutical products are not eligible for duty-free shopping.

  Are these items sold by WAmazing also available at airports in Japan?

  Some items are available at duty-free stores at airports in Japan, but some items are exclusive to WAmazing (directly purchased by manufacturers/wholesalers).
  
  WAmazing-exclusive items are manufactured/distributed in Japan and are slightly different from the items sold at duty-free stores at airports.
  

  Can I have my items delivered to my home?

  We do not offer home delivery service. Please pick up your order at the designated locker.