For instructions on how to register, please visit:
https://services.digital.go.jp/en/visit-japan-web/guide/

For in-person pickup, you'll also need to create a tax-free 2D code.

Yes, even if you did not enter Japan via Visit Japan Web, you can still pick up your items after entering Japan. Simply register for Visit Japan Web and create a tax-free 2D code if you have a landing permit for a short stay.
Click here for more information:
https://services.digital.go.jp/en/visit-japan-web/guide/

For in-person pickup, full payment is required at the time of reservation. For locker pickup, 20% is due at the time of reservation and the remaining 80% is due at the time of pickup. If you cancel after the cancellation deadline, a 20% fee will be charged. For in-person pickup, 80% of the payment will be refunded upon cancellation.

Depending on the pickup location, some are only available to hotel guests, while others are open to non-hotel guests as well. For more details, please check the list of pickup locations:
https://www.wamazing.com/kaimono/guide

The earliest possible delivery time for your item is based on the following factors:
(1) Product availability, (2) Time required to procure the item, (3) Shipping logistics, and (4) Availability of free lockers.
Please check the pickup time on the payment page when completing your payment. Note that you can only pick up your order at the time specified on the website.

Orders can be placed 3 months in advance.
The order deadline is 11:59 PM (JST), 3 days before the scheduled pick-up date. This does not apply to orders placed on holidays and public holidays.

Please check the website for details.

20% of the purchase price will be charged as a reservation fee.
When you receive the product, you will be charged for the product, but the 20% reservation fee will be applied as part of the product price.
When retrieving the items, please pay the amount after deducting the reservation fee from the product price.

P

Payments can only be made online. We currently accept Visa, Mastercard, JCB, and American Express. WeChatPay users can pay the remaining balance using WeChatPay when picking up items.

*Please note that electronic money, such as Suica and other app-based payment methods, are not accepted.

(1) No, all items will be placed in the same clear tax-free bag.
(2) No, liquids will also be placed in the same clear tax-free bag.
(3) Items are placed in lockers based on each individual order. If you have multiple orders, they will not be placed in the same locker. Additionally, if one order contains many items, they may be split across more than one locker.
(4) No, paper shopping bags are not included.

Unfortunately, the services offered by WAmazing Shop are not available to those using JTTP.

No, it is not possible to retrieve the items before the reserved pickup time.

If you're unable to retrieve your product due to a system malfunction, please contact our customer support using the inquiry form below.

Please choose pne of the following options:
(1) Full refund (Please provide the following information: 1-4)
(2) Pay the remaining balance and have the item mailed to your designated address.
(3) Reschedule the pickup date.

• Please provide the following information along with your chosen option:
1. Your order ID
2. A photo of the system error message
3. A photo of the landing permit sticker issued at the time of entering Japan
4. A photo of the ID page of your passport
5. An unedited selfie
6. Whether you're near the locker and your upcoming schedule

Important Notes:
For option (3), please contact us during customer service hours (10:00 AM - 7:00 PM JST). Our team will review your request and respond in real-time. If you are in a hurry, please proceed to your next destination.

Click here to fill out the inquiry form:
https://www.wamazing.com/kaimono/support

If you miss your reserved pickup time to retrieve your items, your order will be cancelled.

Please note that when items are cancelled in such situations, you will be charged a cancellation fee and will not be able to retrieve the items.

You can pick up your items anytime during your stay in Japan. However, please make sure to adhere to the selected pickup date and time.

If your purchase consists only of general goods (such as electronics, watches, etc.), these items will be placed in a tax-free bag but can be opened and used while being in Japan.

However, if your purchase contains both consumables and general goods, all items will be placed in a tax-free bag.

According to Japan's tax exemption regulations, goods and food purchased at tax-free prices must be taken out of Japan before being used. If you open the tax-free bag during your stay in Japan, you may be required to pay tax upon departure.

Please refer to the following website:
https://www.nta.go.jp/publication/pamph/shohi/menzei/201805/pdf/explanation_chi_2.pdf
*Please refer to the attached image for the classification of consumables and general goods.

In the case of an order containing a mix of consumables, general goods, and liquids, we do not offer special individual packaging services. If you wish to have items packaged separately, please place separate orders as needed.

Please contact our customer support with a photo of the damaged item so we can assess its condition.
https://www.wamazing.com/kaimono/support

All of our lockers are located within train stations and airport premises.
Pickup must be completed before passing through security checks (before departure).
We recommend retrieving your items from the lockers before check-in.

*If picking up upon arrival, you can collect your items after immigration.
*If your purchase includes liquids over 100ml, we recommend packing them in your checked luggage (rather than carry-on baggage.)

For detailed information on pickup locations and procedures, please visit:
https://www.wamazing.com/kaimono/guide
*A passport with an IC chip and a valid entry permit stamp are required for pickup.

[Locker Pickup]
Facial recognition and identity verification are required. Please bring the following items:

(1) Recipient’s Passport with IC Chip
The passport must belong to the recipient. (Someone else’s passport cannot be used.) If your passport does not contain an IC chip, pickup will not be possible.

(2) Landing Permit
*Stamped on your passport upon entry into Japan.
*This service is not available to cabin attendants, transit passengers, or individuals with a Japanese visa status who did not receive a "Landing Permit" stamp upon entry (including JTTP holders).

(3) Internet-Enabled Mobile Phone
Please be sure to bring a cell phone that can connect to the Internet, as internet access is required for payment.

(4) Payment by credit card is required at the time of picking up the items.

[In-Person Pickup]
(1) Visit Japan Web's Tax free QR Code
Please generate your tax-free QR code in advance:
https://services.digital.go.jp/visit-japan-web/guide

(2) Internet-Enabled Mobile Phone
A mobile phone with internet access is required for payment.

Due to the law, we are unable to proceed with the tax exemption procedure and cannot hand over the items.

There is a possibility that you may not meet the tax exemption qualifications, such as if your passport has expired, your residence status is not "Temporary Visitor," or if the person captured in the camera does not match the one registered in the passport. Alternatively, there may be a system error.
We apologize for the inconvenience, but please contact us with your "Landing Sticker" attached to confirm your identity so that we can support to ensure that you can receive your items.

In accordance with the law, failure to complete the tax exemption verification procedure will result in the inability to purchase tax-free items.

The process can be completed in about 5-10 minutes. You will need an active internet connection and to be logged in to our website beforehand, and have your passport, credit card (or wechatpay) to pay the remaining balance.

To avoid possible congestion, please arrive at least two hours before your flight time.

Once the order is completed, no changes can be made. If you need to modify the details, please cancel the order and place a new one.

To qualify for tax exemption, the law requires that purchases must exceed JPY 5,000 from a single seller. If the purchase is made only from WAmazing Shop, the amount must exceed JPY 5,000 within the store.
If alcoholic beverages (Tokyu Department Store) are included, the total amount of alcoholic beverages alone must exceed JPY 5,000 or more. The total amount cannot be combined with products from WAmazing Shop or other sellers.
If you are purchasing only pharmaceutical products (seller: Sugi Pharmacy), you can purchase them if the amount exceeds JPY 1,000 since they are not tax exempt.

No cancellation fee will be charged if it cancellations are made before the product is shipped.
After shipment, a cancellation fee of 20% of the product price will be charged.
The timing of shipment depends on the product purchased.

Please check your purchase history for details.
https://wamazing.com/account/me/orders

If you cancel before the deadline, any used coupons will be refunded.
If you cancel after the deadline, the coupon will not be refunded.

For terms of use for coupons, please refer to My Page > Coupons or the coupon selection screen on the cart page.

A maximum of one coupon can be used per seller. Coupons can be used together if the sellers are different.

(Example)
Coupons can be used together in the following cases
1 coupon for WAmazing Shop
1 coupon for pharmaceuticals (Sugi Pharmacy)
1 coupon for alcoholic beverages (Tokyu Department Store)

1) To register and select a coupon, tap "Select Coupon" on the cart list screen and the personal information entry screen. On the pop-up screen, you can register and select a coupon.
2) Please make sure to select the coupon before purchase as the coupon will not be counted automatically.

The expiration date of food products is based on the shipping date, not the order date. We ensure that products shipped will have at least one-third of their shelf life remaining when they reach you.
So, if you place an order now for future delivery, the expiration date will not be shortened.

Pharmaceutical products (seller: Sugi Pharmacy) are not eligible for tax exemption.
If you are purchasing only pharmaceutical products (seller: Sugi Pharmacy), you can purchase them if the amount exceeds JPY 1,000 since they are not tax exempt.
In addition, since pharmaceutical products are not tax exempt, the payment will be made at 100% including tax instead of the 20% reservation fee.

Some items are available at duty-free stores at airports in Japan, but some items are exclusive to WAmazing (directly purchased by manufacturers/wholesalers).

WAmazing-exclusive items are manufactured/distributed in Japan and are slightly different from the items sold at duty-free stores at airports.

■Matters pertaining to the management and operation of pharmacies or retail stores

Photo of the store

■Required information listed on the license of pharmacy or store-based distributors

■Matters related to the sale of pharmaceuticals requiring guidance and over-the-counter (OTC) drugs.

■日本語

■薬局又は店舗販売業の管理及び運営に関する事項

 店舗の写真

■薬局又は店舗販売業の許可証の記載事項

■要指導医薬品および一般用医薬品の販売に関する制度に関する事項