sim
setting
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I’ve applied for a SIM card, but I haven't received a confirmation email yet.
We do not send a confirmation email after the application is submitted.
If the application has been completed successfully, the pickup location and date/time will be displayed on the SIM page.Will the service be activated instantly once the SIM card is inserted?
After inserting the SIM card into an unlocked smartphone, turn "Roaming On" and wait a few minutes for the service to activate.
For details, please refer to the "SIM Setup Guide" on the SIM page.I can't connect to the internet.
Please check the following:
• Is "Roaming On" enabled?
• Are you using a SIM-unlocked device?
• Has the SIM been cleaned of any dirt or debris and inserted level and correctly?Do I have to have a wifi connection when doing the settings?
Settings can be made without being connected to wifi.
When will the QR code for the SIM card appear in the app?
After registering on the WAmazing app, please go to the "SIM Card" page to apply. You will need to provide your arrival and departure dates, times, and airport details. Once your application is submitted, a QR code will be automatically generated after 4 hours. Upon arrival at the airport in Japan, please use this QR code to collect your SIM card from the WAmazing vending machine.
How do I reset the APN settings?
No APN setup is required. After inserting the SIM into an unlocked smartphone, turn "Roaming On" and wait a few minutes for the service to activate.
For details, please refer to "SIM Setup Guide" on the SIM page.
notes
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Will the connection be cut off immediately once the 1GB is used up?
Yes, the connection will stop immediately once the data is used up. To continue using the service, please purchase additional data through "Purchase Data & View Purchase History" within the SIM card's one-day validity period.
Can I use 1GB each day?
No, the free 1GB can only be used for a single day.
How do I find out how much data I have left on my SIM card?
Please check "Purchase Data & View Purchase History" on the SIM page for details.
When do I have to apply by?
Since it takes 4 hours to issue a QR code, please apply at least 4 hours before your arrival.
Which devices does WAmazing work on?
In principle, it is compatible with all models. However, older OS versions may not respond correctly. We recommend updating your OS to the latest version before use.
Can I use the SIM card on a wifi router?
The SIM card can only be used on smartphones. It cannot be used on a wifi router.
how to purchase additional data
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Do I have to enter my credit card information?
No, a credit card is not required to request a SIM.
However, when adding data, you will need to register a credit card and make a payment via "Purchase Data & View Purchase History" on the SIM page.Please let me know the pricing plans for purchasing additional data.
Prices may vary depending on the period, so please check "Purchase Data & View Purchase History" on the SIM page for the latest information.
Can I purchase additional data?
Additional data can be purchased from "Purchase Data & View Purchase History" on the SIM page.
other
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Can I make phone calls after inserting the SIM card?
Currently, you cannot make phone calls with the SIM card.
How can I get a SIM card?
The WAmazing App can be downloaded in the Taiwan, Hongkong, China（ios）, Indonesia, Vietnam, Malaysia, Philippine, Thailand, Singapore, New Zealand, Australia, Brunei, Republic of Korea。
If you would like to receive a free SIM card, download the app, create your account, and request a SIM card.
You will receive a QR code after 4 hours. Please scan the QR code to receive the SIM card at the machine.Which network does the SIM connect to?
This service uses the SoftBank network.
When can I pick up the SIM card from distribution machine?
Our distribution machines are working 24 hours a day. You can pick up the SIM card anytime as long as the airports are open.