The deposit will be refunded upon returning the IC card to the automatic ticketing machine or the ticket counter.
My lift pass (IC card) is not working at the gate.
The gate may not open if you have the following items with you
- Cellphone - Other IC cards - Metal objects (keys, etc.)
Do I need to show my lift pass (IC card) each time I board?
You can pass through the gate with your lift pass (IC card) in your pocket. You do not need to show it to staff or take out the IC card to touch the gate.
The automatic ticketing machine is unable to read the QR code to issue the lift pass (IC card).
If the automatic ticketing machine cannot be used due to problem with the machine, go to the ticket counter at the ski resort with the correct voucher screen. Check the voucher screen and follow the instructions for the lift ticket to be issued at the counter.
▼ If the reservation number (8 digits) is shown below the QR code: Take the voucher screen with the QR code and reservation number to the nearest counter. The staff at the counter will assist you.
▼ If "Could Not Retrieve Ticket?" appears below the QR code: Take the screen with the QR code to the nearest ticket counter and go to "In case of automatic ticketing machine trouble" for ticketing at the ticket counter" at the bottom of the ticketing screen.
▼ If there is no reservation number (8 digits) or "Could Not Retrieve Ticket?" appears below the QR code: Take the voucher screen with the QR code to the nearest ticket counter. The staff at the counter will assist you.
The QR code did not generate.
Depending on the internet connection you use, it may take some time to generate a QR code. If a QR code cannot be generated even with another internet connection, contact WAmazing Customer Support and provide the following information.
- User ID - Which ski resort lift pass you use - Type of lift pass (1-day pass, 2-day pass, lift pass with meal ticket, etc.) - Date of use (Only if the date of use is specified)
Can I cancel my lift pass?
You can cancel your lift pass (IC card) after purchasing it online before a QR code is generated on your smartphone. Please note that you cannot cancel after a QR code has been generated.
Can I purchase a lift pass, generate a QR code, and receive a lift pass (IC card) from a feature phone?
No. Feature phones are not supported. We recommend that you use a smartphone.
What is the deposit for an IC card?
It is a refundable deposit that is required when an IC card is first purchased or reissued to prevent the card being disposed. A refund will be made upon returning the IC card. However, the deposit will only be refunded during the season in which the card is purchased. Please note that the deposit will not be refunded if the card is lost or damaged.