about lift ticket

  • - What should I do if the voucher is expired?

  • - Early Bird Lift Pass vs. Lift Pass vs. Sightseeing Lift Pass

  • - Can I use the gondolas with a Naeba/Kagura/Tashiro multi-resort lift pass?

  • - How do I use a meal ticket?

  • - Where do I exchange the voucher for a lift pass?

  • - Can I use all the lifts and gondolas?

  • - How do I exchange the voucher for a lift pass?

  • - Do I need an internet connection to exchange my voucher?

  • - Can I cancel my purchase if the ski slopes are closed due to bad weather conditions?

  • - What is the difference between an early bird lift pass, lift pass, and sightseeing lift pass?

  • - I want to change the day(s) of use of a lift pass.

  • - I want to cancel an early bird item.

                

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about lift ticket

  • What should I do if the voucher is expired?

    Cancellations/refunds cannot be made for expired vouchers. Please check the cancellation policy on the website.

    Early Bird Lift Pass vs. Lift Pass vs. Sightseeing Lift Pass

    ・Early Bird Lift Pass: Cancellations cannot be made. No need to specify the date(s) of use. All ski lifts and gondolas can be used. Unlimited use.
    ・Lift Pass: Cancellations can be made. All ski lifts and gondolas can be used. Unlimited use.
    ・Sightseeing Lift Pass: Cancellations can be made. One round trip. Cannot ski.

    Can I use the gondolas with a Naeba/Kagura/Tashiro multi-resort lift pass?

    Yes. You can use all the ski lifts and gondolas.

    How do I use a meal ticket?

    A meal ticket can be used to pay for a meal at a designated area at the ski resort. No change will be given for the ticket. You will need to pay the difference if you go over the amount covered by the ticket.

    Where do I exchange the voucher for a lift pass?

    Please check the voucher details on MYPAGE for the exchange place.

    https://www.wamazing.com/snow/me/vouchers

    Can I use all the lifts and gondolas?

    Please check the page for each ski resort as it depends on the item.

    How do I exchange the voucher for a lift pass?

    Select the voucher you wish to use from the voucher screen in MYPAGE (https://www.wamazing.com/snow/me/vouchers) and then present the screen directly to the ski resort staff. The staff will enter the 4-digit code where you will receive your lift pass in exchange for the voucher.

    * Please refer to the link below for details:
    https://www.wamazing.com/snow/page/how_to#voucher

    Do I need an internet connection to exchange my voucher?

    Yes. Please make sure to have an active internet connection to exchange your voucher.
    The availability of free wifi depends on each ski resort.

    Can I cancel my purchase if the ski slopes are closed due to bad weather conditions?

    1) Early Bird Lift Passes: Cancellation is possible for Early Bird Lift Passes for the 2020-2021 season. Cancellation dates vary depending on the item. Please check the cancellation policy of the Early Bird Lift Pass for details. Please confirm the weather and operation before visiting the resort.

    2) Other Items: The cancellation deadline varies depending on the item. Please check the cancellation policy of each item for details.

    What is the difference between an early bird lift pass, lift pass, and sightseeing lift pass?

    ・Early Bird Lift Pass: Cancellations can be made until the specified date. No need to specify the date(s) of use. Can be used for all ski lifts and gondolas. Unlimited use.

    ・Lift Pass: Cancellations can be made. Can be used for all ski lifts and gondolas. Unlimited use.

    ・Sightseeing Lift Pass: Cancellations can be made. One round trip only. Cannot be used for skiing.

    I want to change the day(s) of use of a lift pass.

    The date of use cannot be changed after purchase. You must cancel your purchase and then repurchase the item again. (Some requested items may not be available for purchase on the same day, please check the cancellation policy of each item).

    I want to cancel an early bird item.

    Cancellation is possible for Early Bird Lift Passes for the 2020-2021 season. Cancellation dates vary depending on the item. Please check the cancellation policy of the Early Bird Lift Pass for details.

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