Extra bed or baby crib is not included in the price shown on the website. (Availability depends on the accommodation) Please contact WAmazing Customer Support. (support@wamazing.zendesk.com)

Please check your spam folder just in case the confirmation email got delivered there. Should you still unable to find the email, please confirm your booking information on the website, or contact WAmazing Customer Support.

Child price depends on the accommodation and deal. You can search the child price on the website by entering the age and number of children.

Currently, the pick-up service does not include transportation from the accommodation to the station, although it may be available depending on the accommodation. (Please contact the front desk upon check-in)

The meeting place/time for the pick-up service can be changed until two days before the date of stay (17:30 JST) from your booking history on the website.

You are able to make a reservation but it is recommended to reserve a private bath as you may not be able to use a public bath.

Accommodation with private baths in Hokkaido
https://tw.wamazing.com/yado/onsen/regions/hokkaido#preferenceIds%5B0%5D=privateBaths

Accommodation with private baths in Tohoku Region
https://tw.wamazing.com/yado/onsen/regions/tohoku#preferenceIds%5B0%5D=privateBaths

Accommodation with private baths in Chubu Region
https://tw.wamazing.com/yado/onsen/regions/chubu#preferenceIds%5B0%5D=privateBaths

Accommodation with private baths in Kanto Region
https://tw.wamazing.com/yado/onsen/regions/kanto#preferenceIds%5B0%5D=privateBaths

Accommodation with private baths in Kansai Region
https://tw.wamazing.com/yado/onsen/regions/kansai#preferenceIds%5B0%5D=privateBaths

Accommodation with private baths in Chugoku Region
https://tw.wamazing.com/yado/onsen/regions/chugoku#preferenceIds%5B0%5D=privateBaths

Accommodation with private baths in Shikoku Region
https://tw.wamazing.com/yado/onsen/regions/shikoku#preferenceIds%5B0%5D=privateBaths

Accommodation with private baths in Kyushu Region
https://tw.wamazing.com/yado/onsen/regions/kyushu#preferenceIds%5B0%5D=privateBaths

WAmazing provides an online booking service for the pick-up service provided by the accommodation.
The pick-up service generally takes you to the accommodation by car from its nearest train station or bus stop.
Please check each accommodation for the details of the pick-up service. Please note that the service is not available for all accommodation.

WAmazing provides an online booking service for the private/family bath at each accommodation.

Please contact WAmazing Customer Service if you wish to use the service. (Please provide the date/time you would like to use the bath, and the booking ID if you have already booked your accommodation.)

The availability/content of the service depends on the accommodation. Please see the accommodation details on the website.

Only Visa or Mastercard can be used.

Payments are made in Japanese Yen, however, the amount will be paid to the credit card company in your local currency.

There are two options for your payment.
1) Pay Immediately: You will make the payment by a credit card upon booking the accommodation.
2) Pay Later: You will make the payment by a credit card by the payment deadline.
The option to pay later is not available for all deals. Please check the details of each deal.

The total amount includes accommodation fee (+ meals) and sales tax. Bathing tax may also be required depending on the area of your stay (about several hundred yen, pay on-site). Additional meals will also be charged on-site.

You cannot change/extend the dinner time or get a refund for the dinner.

You will need to cancel your booking and and book a stay without meals.

Some ryokans (Japanese inns) offer a vegetarian option. Contact for further details.

It depends on the credit card company. Please contact your credit card company directly.

Please contact WAmazing Customer Support.

Please check the confirmation email or MYPAGE for the cancellation policy.

You cannot make changes to your booking, including the date(s) of your stay, check-in time/name, and meals. You will need to cancel and book again. (Please see the cancellation policy. We cannot guarantee the availability at the time of re-booking.)

Please find your booking from the top right of the website, and select cancel. You will receive a cancellation confirmation email.

https://www.wamazing.com/yado/onsen/bookings

Send the following information to our customer support (you do not have to provide all the details below).

- Number of people
- Hot spring area you would like to visit
- Dining options
- Allergies
- Private bath rental reservation
- Budget

WAmazing Customer Support:
support@wamazing.zendesk.com

Please check the official website of the accommodation.

In many cases, a bathing tax is added even if you do not use the hot spring bath.

Customer service will receive inquiries by email or inquiry form and respond within 48 hours (not including weekends/public holidays).