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Cultural Experiences in Japan

About how to make a reservation

  • Where can I check my voucher?

    　　

    There are no vouchers required. Please present the details of your reservation or the confirmation email to the activity operator on the day of the activity.

     

    Reservation History 

    https://www.wamazing.com/account/me/orders

     

    For some activities, you may be required to submit other documents in addition to your personal identification in advance. Please check in advance what you need to bring with you on the day of the activity on the activity details screen or reservation details screen.

    Which payment methods do you accept?

    　　

    Payments can only be made online. Visa, MasterCard, JCB and AMEX can be used.

    Wechatpay users will also be able to use wechatpay.

    I cannot select my desired date. Why?

    　　

    The booking deadline and available dates vary depending on the activity. Please check the details of each activity.

    Can I pay after my arrival in Japan?

    　　

    Payments can only be made in advance by a credit card. We apologize for the inconvenience.

About Reservation changes

  • Is it possible to add or cancel options while a reservation is being arranged or after it has been confirmed?

    　　

    No options cannot be added or canceled while a reservation is being arranged or after it has been confirmed. Please cancel the reservation from your reservation history and rebook the same product with the options you want.

    Is it possible to change the date and time of a reservation while it is being arranged or after it has been confirmed?

    　　

    Once a reservation has been arranged or confirmed, the date and time of use cannot be changed. Please cancel the reservation from your reservation history and rebook the same product with the date you want to book.

    Is it possible to change the number of guests while the reservation is being arranged or after the reservation is confirmed?

    　　

    The number of guests cannot be changed while the reservation is being arranged or after the reservation is confirmed. Please cancel the reservation from your reservation history and rebook the same product with the number of guests you want to book.

     

     

payment

  • What is 3D Secure?

    　　

    3D Secure is a service that prevents unauthorized use of your credit card number and password when you make a payment for online shopping. If identity verification fails (3D Secure) and your payment cannot be processed, please reconfirm your card number and 3D Secure settings, or use another card that supports 3D Secure.

     

    *We have introduced a personal authentication service (3D Secure). Please use a credit card that supports 3D Secure. (About 3D Secure)

     

    Authentication for the identity authentication service (3D Secure) failed and your payment could not be processed. Please reconfirm your card number and 3D Secure settings, or use another card that supports 3D Secure.

About cancel

  • Can I cancel a reserved activity?

    　　

    Go to the reservation details screen on Reservation History, and you will see a Cancel button. Please click the Cancel button and follow the instructions on the screen to cancel.

     

    Reservation History 

    https://www.wamazing.com/activity/me/reservation

     

    If you wish to cancel your reservation, please note that the cancellation policy for each activity will be applied.

others

  • Can you provide a receipt?

    　　

    The credit card statement issued by your credit card company can be used as a receipt. If you are unable to use your credit card statement as a receipt, WAmazing will issue a receipt for you. Please contact WAmazing with the reservation ID listed on the reservation history page.
     

    Would I receive points (rewards) after booking?

    　　

    We do not offer points (rewards) program at this point. We apologize for the inconvenience.

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