There are no vouchers required. Please present the details of your reservation or the confirmation email to the activity operator on the day of the activity.

Reservation History 

https://www.wamazing.com/account/me/orders

For some activities, you may be required to submit other documents in addition to your personal identification in advance. Please check in advance what you need to bring with you on the day of the activity on the activity details screen or reservation details screen.

Payments can only be made online. Visa, MasterCard, JCB and AMEX can be used.

Wechatpay users will also be able to use wechatpay.

The booking deadline and available dates vary depending on the activity. Please check the details of each activity.

Payments can only be made in advance by a credit card. We apologize for the inconvenience.

No options cannot be added or canceled while a reservation is being arranged or after it has been confirmed. Please cancel the reservation from your reservation history and rebook the same product with the options you want.

Once a reservation has been arranged or confirmed, the date and time of use cannot be changed. Please cancel the reservation from your reservation history and rebook the same product with the date you want to book.

The number of guests cannot be changed while the reservation is being arranged or after the reservation is confirmed. Please cancel the reservation from your reservation history and rebook the same product with the number of guests you want to book.

3D Secure is a service that prevents unauthorized use of your credit card number and password when you make a payment for online shopping. If identity verification fails (3D Secure) and your payment cannot be processed, please reconfirm your card number and 3D Secure settings, or use another card that supports 3D Secure.

*We have introduced a personal authentication service (3D Secure). Please use a credit card that supports 3D Secure. (About 3D Secure)

Authentication for the identity authentication service (3D Secure) failed and your payment could not be processed. Please reconfirm your card number and 3D Secure settings, or use another card that supports 3D Secure.

Go to the reservation details screen on Reservation History, and you will see a Cancel button. Please click the Cancel button and follow the instructions on the screen to cancel.

Reservation History 

https://www.wamazing.com/activity/me/reservation

If you wish to cancel your reservation, please note that the cancellation policy for each activity will be applied.

As points are not redeemable for cash, the remainder cannot be paid for at the facility. Additional points can be purchased. However, please note that points cannot be combined or partially added.

Admission to SHIBUYA SKY may be canceled for reasons such as bad weather. In the event of a cancellation, the points used for your reservation will be refunded.

Once a reservation is made, it cannot be canceled.

The date of use cannot be changed.

The number of guests cannot be changed.

Here’s how to book tickets for SHIBUYA PASS :

1. View your Order History on My Page

2. Select SHIBUYA PASS

3. Tap “Find stores and facilities that accept the SHIBUYA PASS”

4. Select SHIBUYA SKY

5. Select SHIBUYA SKY and tap “Go to Menu”

6. Select an admission ticket and tap “Use Points”

7. Select the date, time slot, and amount of points, then tap “Confirm”

8. Check the details of your reservation and tap “Confirm”

9. Your reservation is complete