ticket
SHORYUDO Highway Bus Ticket
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I haven't received my QR code after purchasing online.
Please contact WAmazing Customer Support. We apologize for the inconvenience.
Can I cancel my purchase or get a refund?
You cannot cancel or get a refund.
Can I purchase the pass on the day of use?
You cannot purchase the pass on the day of use. You can purchase the pass up to 4 days before the day of use.
How many passes can I purchase in one order?
You can purchase up to 5 passes in one order.
Are there any restrections on the purchase based on the type of visa that I hold?
There are no restrictions on the purchase based on the type of visa you hold; however, you will need to provide your flight information (arrival/departure) upon purchase to confirm your status as an overseas visitor.
Is there a child rate?
There is no child rate. The rate is the same for adults and children.
Tokyo Subway Ticket
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How many passes can I purchase in one order?
You can purchase up to 10 passes in one order.
I received a black-and-white pass. Can I really use it?
Yes. Passes purchased online will be black and white.
When does the valid period start?
The valid period starts when you insert the pass at a ticket gate, not when you receive the ticket.
What would happen if the pass expired while I am on the train?
You will be able to get off the train as long as you got on the train before the pass expired.
What should I do if I traveled out of the valid area?
You will need to pay the excess charge at the station where you get off.
Is there any time limit for receiving the pass?
There is no time limit for receiving the pass.
Kansai Area Pass
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How to cancel the ticket?
To cancel the reservation, select MYPAGE at the top right of the homepage, then select "My Ticket."
Choose the ticket, press [cancel].
https://www.wamazing.com/ticket/meHow many passes can I purchase in one order?
You can purchase up to 10 passes in one order.
How can I receive the pass?
A QR code will be issued after purchase. Present your passport and the QR code when receiving your pass at the specified vending machine. Please refer to the link below:
https://www.westjr.co.jp/global/en/howto/guide/#e-ticketI cancelled my purchase. When can I expect to receive the refund?
When you press the Cancel button, your refund will be processed automatically. The time required for the refund to appear in your account depends on the credit card processor. Please contact your credit card company if you have any questions.
I have the long-term residence status in Japan. Can I purchase the JR-West Rail Pass?
Sorry but, according to JR West, only foreign passport holders with a short-term visa are eligible to purchase the JR West Rail Pass.
Are children's tickets available for purchase?
Sorry, children's passes are not available online. To purchase, please visit the Japan Travel Center.
JR tokyo wide pass
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Can I change the day of first use AFTER the purchase?
Sorry, the date cannot be changed. Please cancel and start over.
I cancelled my purchase. When can I expect to receive the refund?
When you press the Cancel button, your refund will be processed automatically. The time required for the refund to appear in your account depends on the credit card processor. Please contact your credit card company if you have any questions.
I have the long-term residence status in Japan. Can I purchase the JR TOKYO Wide Pass?
Yes, anyone holding a foreign passport, regardless of the visa type, is eligible to purchase the JR TOKYO Wide Pass.
Are children's tickets available for purchase?
Sorry, children's passes are not available online. To purchase, please visit the Japan Travel Center.
Can I reserve my seats online?
Sorry, seat reservations cannot be made online. To reserve seats on a specific train, please go to the JR ticket counter after receiving your pass(es).
Can I receive the ticket before the day of first use?
Ticket/Pass can be collected from 1 day in advance up to and including the start date.
Ticket/Pass cannot be collected anytime before this period.