The deposit will be refunded upon returning the IC card to the automatic ticketing machine or the ticket counter.

The gate may not open if you have the following items with you

- Cellphone
- Other IC cards
- Metal objects (keys, etc.)

You can pass through the gate with your lift pass (IC card) in your pocket. You do not need to show it to staff or take out the IC card to touch the gate.

If the automatic ticketing machine cannot be used due to problem with the machine, go to the ticket counter at the ski resort with the correct voucher screen. Check the voucher screen and follow the instructions for the lift ticket to be issued at the counter.

▼ If the reservation number (8 digits) is shown below the QR code:
Take the voucher screen with the QR code and reservation number to the nearest counter. The staff at the counter will assist you.

▼ If "Could Not Retrieve Ticket?" appears below the QR code:
Take the screen with the QR code to the nearest ticket counter and go to "In case of automatic ticketing machine trouble" for ticketing at the ticket counter" at the bottom of the ticketing screen.

▼ If there is no reservation number (8 digits) or "Could Not Retrieve Ticket?" appears below the QR code:
Take the voucher screen with the QR code to the nearest ticket counter. The staff at the counter will assist you.

Depending on the internet connection you use, it may take some time to generate a QR code. If a QR code cannot be generated even with another internet connection, contact WAmazing Customer Support and provide the following information.

- User ID
- Which ski resort lift pass you use
- Type of lift pass (1-day pass, 2-day pass, lift pass with meal ticket, etc.)
- Date of use (Only if the date of use is specified)

You can cancel your lift pass (IC card) after purchasing it online before a QR code is generated on your smartphone. Please note that you cannot cancel after a QR code has been generated.

Please check the item page as it depends on the ski resort.

Wear and insurance are not included. You need to purchase them separately.

In some cases, the lesson may not be available to reserve because it is full or the deadline for reservation has passed. Please choose another lesson or book a lesson for another date and time.

You cannot change the lesson time/date. You will need to cancel and book the lesson again. (For lessons, please check the deadline for reservations on the item details).

After requesting a reservation on the website, you will receive an email response from the resort within 48 hours. Please check your email inbox.

* Please note that the email may be sent to the spam

After the reservation is confirmed, please tap on the voucher screen at the bottom of the screen (https://www.wamazing.com/snow/me/vouchers) for details on the meeting place.

You cannot exchange a ski set for a snowboard set. Please cancel and purchase the item again. (Please note that some requested items cannot be purchased on the day of use.)

Cancellations/refunds cannot be made for expired vouchers. Please check the cancellation policy on the website.

・Early Bird Lift Pass: Cancellations cannot be made. No need to specify the date(s) of use. All ski lifts and gondolas can be used. Unlimited use.
・Lift Pass: Cancellations can be made. All ski lifts and gondolas can be used. Unlimited use.
・Sightseeing Lift Pass: Cancellations can be made. One round trip. Cannot ski.

Yes. You can use all the ski lifts and gondolas.

A meal ticket can be used to pay for a meal at a designated area at the ski resort. No change will be given for the ticket. You will need to pay the difference if you go over the amount covered by the ticket.

Please check the voucher details on MYPAGE for the exchange place.

（https://www.wamazing.com/snow/me/vouchers）

Please check the page for each ski resort as it depends on the item.

It depends on the hotel, but it normally takes you to the hotel from its nearest station. Please send your request at least 5 days before your check-in date if you wish to use the service.

Please make sure that the credit card information entered is correct. If the payment cannot be processed, please contact your credit card company directly or use another credit card.

* Only Visa or Mastercard can be used.

It depends on the credit card company. Please contact your credit card company directly.

概要

於WAmazing預約起15日內、入住預約設施前，若您在其他網站上發現同家同一方案更低的住宿價格，通知WAmazing客服人員後，本公司將退還「已預約住宿金額」與「您所發現的較低住宿金額」之間的差價。

適用住宿設施
可於WAmazing預約的住宿設施，全部適用「最低價格保證」。

適用網站
以日圓計價的網路專業住宿預約網站。詳情請見以下適用條件。

請求退還差價之方法

於WAmazing預約後，若發現其他網站在同一條件下可提供更低的住宿價格，請於預約起15日內、入住預約設施前，聯絡WAmazing客服部門。WAmazing客服人員確認內容符合「最低價格保證」的適用條件後，將退還相當於二者相差的金額。WAmazing客服人員會為您說明其後的相關手續詳細內容。

1. 「最低價格保證」僅適用於完全符合下列條件之情形：住宿設施、房間類型、使用人數、退款條件、入住日、退房日、有無早餐等預約內容、服務內容及條件需完全一致。（若本公司提供的付費方案為可退款方案，而比較對照的付費方案為不可退款方案，則不在適用範圍內。若本公司提供的付費方案為不可退款方案，而比較對照的付費方案為可退款方案，則在適用範圍內。）
2. 「最低價格保證」僅適用於聯絡WAmazing客服人員時可即時以上述條件預約的客房。若該客房因客滿等理由而無法預約，或無法立即確定是否可預約，則不予適用。

3. 套裝價格、住宿設施＋機票等組合預約的折扣價格、在實際購買前無法確定住宿設施之折扣價格，皆不適用於「最低價格保證」。

4. WAmazing顯示的價格一般包含稅金及服務費。作為比較對象之網站亦以含稅金及服務費的價格為準。

5. 「最低價格保證」僅適用於已刊登廣告並向大眾公開的價格，或以消費者為對象的日本網站所刊登之價格。例如公司網站限定優惠方案、限量或期間限定等優惠方案、於會員專案網站提供之價格、法人折扣或法人價格，或團體、包租、積分計劃、獎勵、會議、集會、躉售中心或聯程價格，或以拍賣或類似方式獲得之價格，或僅適用於非廣泛提供之優惠券或其他宣傳活動之價格，皆不予適用。您撥打網站上的電話後被告知的價格，以及您所接獲的電子郵件所刊載的價格，皆不視為較低價格。

您聯絡WAmazing請求退還差價時，客服人員將進入該網站，確認比較對象之價格是否適用「最低價格保證」。

「最低價格保證」適用後取消預約

適用「最低價格保證」後，如欲取消預約，將從預約時支付的金額中扣除住宿設施訂定的取消費，以及依「最低價格保證」已經退還的差價。而需要退還的款項不會超過預約時支付的金額。

有關WAmazing「最低價格保證」規約的修改及服務的中止

WAmazing保留在判斷為必要的情況下，不作任何通知、涵蓋所有顧客、因任何理由修改WAmazing「最低價格保證」規約或中止服務的權利。WAmazing變更規約內容或中止服務時，對客戶不需要負上任何責任。WAmazing適用之「最低價格保證」規約以客戶向WAmazing申請退還差價之時點為準。此外，「最低價格保證」服務中止時，以中止之以前起計算72小時內透過WAmazing進行的預約，仍依中止時之規約提供「最低價格保證」服務。

WAmazing最低價格保證規定自2017年8月1日起實施。
WAmazing株式會社

Only VISA and Mastercards are accepted.
Only WAmazing Snow accepts JCB and American Express.

1) Register the coupon code on MYPAGE.
2) Select the coupon before making a payment.

Eligible items and rules of use may vary from each promotion. Please refer to the promotion page or coupon information for details.

[Coupon notes]

The coupon may not be returned if there is a charge for a cancellation fee for an order purchased with the coupon.

Some coupons have a minimum spending amount. If you have used the minimum spend of the coupon, you cannot cancel your order after the item has been ordered.

Please note that coupons have an expiration date.

Please note that no change is given for coupons.

Most ski resorts do not require an admission ticket.

Yes, ski resorts are normally open on those dates. Please check the official website as it may depend on each ski resort.

Schedules will be updated on the email newsletter and the WAmazing Facebook page.

Items on sale may change each year. Please check the items for this season for each ski resort.

Please check the homepage for each ski resort for information.

Sightseeing lift passes, items for snow activities such as sledding or snowmobiling are available aside from regular lift passes. Multilingual lessons are also available.