Refunds are automatically processed at the same time as the cancellation procedure, and will be refunded to the credit card used for payment. The timing of refunds will vary depending on your card company. For more information, please contact your card company.

*When you cancel, there may be a temporary double deduction or a second deduction even after a refund has been made, but please rest assured that once the cancellation data has been processed, you will be refunded.

If your requested reservation is not accepted, it will be automatically cancelled and a full refund will be made. Refunds are processed as soon as the cancellation is confirmed, and are returned to the credit card used for payment. The timing of refunds will vary depending on your card company. For more information, please contact your card company.

*When you cancel, there may be a temporary double deduction or a second deduction even after a refund has been made, but please rest assured that once the cancellation data has been processed, you will be refunded.

It depends on the product. Please check the product details page for details (or the purchase details page for those who have already purchased).
If the product can be canceled due to bad weather and you wish to cancel, we apologize for the inconvenience, but please contact us using the inquiry form.

Purchase details cannot be changed. Please cancel the item you have already purchased and purchase it again.
*Please note that cancellation availability and cancellation deadlines vary depending on the item. For details, please check the cancellation policy listed on each purchase details page.

If you cancel an order that uses a coupon, the coupon will be returned to your account if it is still valid. However, if the coupon has expired at the time of cancellation or a cancellation fee is incurred, it cannot be used again. Thank you in advance for your understanding.
*When making a repeat purchase, be sure to check that you have selected the coupon before making payment.

It depends on the product. Please check the cancellation policy on the product details page to see if cancellation is possible and the cancellation deadline.

If the product is cancelable and you wish to cancel, you will need to carry out the cancellation procedure yourself.

[How to Cancel]
Please go to the relevant purchase details screen from your order history, press the cancel button at the bottom of the screen, and follow the instructions on the screen to complete the process.
Click here for your purchase history
https://jp.wamazing.com/account/me/orders

[About Refund]
Refunds are automatically processed at the same time as the cancellation procedure, and will be refunded to the credit card used for payment. The timing of refunds will vary depending on the card company you use. For details, please contact your card company.
When you cancel, there is a chance that a temporary double deduction will occur, or that a second deduction will occur even after a refund has been made once, but please rest assured that you will be refunded once the cancellation data has been processed.

We apologize, but we do not accept waiting lists for cancellations. We will update the reservation status from time to time, so please check the product page yourself.

On the purchase details page of the My Page screen, you will see a button titled "Recharge". Follow the on-screen guidance after pressing the button to recharge your account.

Please refer to the following URL for detailed usage.
https://www.wamazing.com/snow/page/how_to

Please generate it yourself before the date of use.

[Notes]
・A button labeled [Generate QR code] will appear on each voucher from the start date of the lift ticket usage period, so please generate your QR code before the date of use.
・Please note that you cannot cancel the product after the QR code is generated. Also, products that cannot be canceled cannot be canceled regardless of whether the QR code is generated or not. For details, please check the cancellation policy on the product details page.

You can check the latest reservation status from your purchase history.
Check here for purchase history
https://www.wamazing.com/account/me/orders

In order to prevent leaks and unauthorized use of personal information, acts such as transferring or reselling the information are prohibited.

General Lift Pass products will be exchanged for lift passes (IC tickets, etc.) required to pass through the gate at the site after purchase of the product.

The "Direct-in" and "Charge" products can be reused by charging the right to pass through the gate to a previously purchased IC Card lift pass, without redemption.
IC Card lift passes vary from ski resort to ski resort. Please purchase the product for the same ski resort as your IC Card Lift Pass.

If you do not have a usable IC card Lift Pass at hand, please purchase a general Lift Pass.

[Notes]
・After purchase, you will need to "charge" your IC Card lift pass.
・No refund will be made for lift passes that have not been recharged.
・Once recharged, the pass cannot be cancelled or refunded.

For details on how to use the IC Card Lift Pass, please refer to "How to Use IC Card Lift Pass (Charge Only)" at the following link:
https://www.wamazing.com/snow/page/how_to

Not included. Please prepare separately if you wish to use this service.
*We do not sell insurance at this time.

Generally, when you return the equipment to a ticket vending machine or at the counter, the deposit amount will be refunded.
Note that the return method and refund amount will vary depending on the ski resort and product. For more information, please check the product details page or purchase details page.

QR codes are not sent by email.
You will need to generate it yourself on the Order Details page.

The "Generate QR Code" button will appear from the start of the availability period.
(*You will not be able to generate the code before the availability period.)
(*You will not be able to generate a QR Code prior to the availability period). Please make sure to generate it before the date of use.

Check purchase history here:
https://www.wamazing.com/account/me/orders

[Notes]
・QR codes cannot be generated before the availability period.
・Internet connection is required for redemption. Please check your internet connection environment in advance.
・You will need to generate the QR Code by yourself. The "Generate QR Code" button will appear from the start of the available lift ticket period, so please generate the QR code before the date of use.
・Please note that once the QR Code is generated, the product cannot be cancelled. In addition, products that are non-cancelable cannot be canceled regardless of whether or not a QR Code is generated. For details, please refer to the cancellation policy on the product detail page.

The button "Generate QR Code" will appear from the start date of the availability period.
(*You will not be able to generate a QR Code prior to the availability period.)
(*You cannot generate a QR Code prior to the availability period.) Access the applicable voucher from your My Page purchase history and press the "Generate QR Code" button to generate a QR Code. Please make sure to generate it before the date of use.

Check purchase history here:
https://www.wamazing.com/account/me/orders

[Notes]
・QR codes cannot be generated before the availability period.
・Internet connection is required for redemption. Please check your internet connection environment in advance.
・You will need to generate the QR Code by yourself. The "Generate QR Code" button will appear from the start of the available lift ticket period, so please generate the QR code before the date of use.
・Please note that once the QR Code is generated, the product cannot be cancelled. In addition, products that are non-cancelable cannot be canceled regardless of whether or not a QR Code is generated. For details, please refer to the cancellation policy on the product detail page.

An Internet-connected smartphone is required to redeem the merchandise.
As a precautionary measure, you may print out the QR code for redemption and bring it with you, but we recommend that you use a smartphone or tablet device to redeem your merchandise.
In case of trouble with the QR code, we recommend that you bring a smartphone that can access My Page in order to redeem on the My Page screen.

[Notes]
・Internet connection is required for redemption. Please check your Internet connection environment in advance.
・You will need to generate the QR Code by yourself. The "Generate QR Code" button will appear from the start of the available lift ticket period, so please generate the QR code before the use date.
・Please note that once the QR Code is generated, the product cannot be cancelled. In addition, products that are non-cancelable cannot be canceled regardless of whether or not a QR Code is generated. For details, please refer to the cancellation policy on the product detail page.

Yes, each voucher can be redeemed.
For example, if you purchase one product with 2 vouchers for 5 people, you will receive a total of 10 vouchers, which can be redeemed per voucher.
Please check the product details page to see how many vouchers are available for one product.

Please note that some products, such as reservation items on request or group reservation items, cannot be redeemed separately. For details of each product, please check the product detail page or order detail page (if you have already purchased the product).
You can check your purchase history to see which products you have already purchased.
https://www.wamazing.com/account/me/orders

Varies depending on the product. Please check each product page for details.

You can check your purchase history for items you have already purchased.
https://www.wamazing.com/account/me/orders

If the automatic ticketing machine cannot be used due to problem with the machine, go to the ticket counter at the ski resort with the correct voucher screen. Check the voucher screen and follow the instructions for the lift ticket to be issued at the counter.

▼ If the reservation number (8 digits) is shown below the QR code:
Take the voucher screen with the QR code and reservation number to the nearest counter. The staff at the counter will assist you.

▼ If "Could Not Retrieve Ticket?" appears below the QR code:
Take the screen with the QR code to the nearest ticket counter and go to "In case of automatic ticketing machine trouble" for ticketing at the ticket counter" at the bottom of the ticketing screen. Please show the screen to the staff at the counter.

▼ If there is no reservation number (8 digits) or "Could Not Retrieve Ticket?" appears below the QR code:
Take the voucher screen with the QR code to the nearest ticket counter. The staff at the counter will assist you.

Some items cannot be purchased on the same day. The available purchase period differs depending on the product. Please check each product detail page for details.

Purchases can be made via computer, but an Internet-connected smartphone is required to redeem the merchandise.
As a precautionary measure, you can print out the QR code for redemption and bring it with you, but in principle, we recommend that you use your smartphone or tablet device for redemption.
In case of trouble with the QR code, we recommend that you bring a smartphone that can access the My Page screen.

[Notes]
・Internet connection is required for redemption. Please check your Internet connection environment in advance.
・You will need to generate the QR Code by yourself. The "Generate QR Code" button will appear from the start of the available lift pass period, so please generate the QR Code before the date of use.
・Please note that products cannot be canceled after QR Code generation. In addition, non-cancelable products cannot be canceled regardless of whether or not a QR code is generated. For details, please refer to the cancellation policy on the product detail page.

You can check your purchase history on My Page after your purchase is complete.

Check purchase history here
https://www.wamazing.com/account/me/orders

[Notes]
Some products, such as ski lessons and lift passes with transportation buses, have a request reservation method, which means that the reservation will be confirmed after the service provider's approval is completed.
You will receive a response by e-mail within 48 hours after your purchase is complete.

Please note that reservations may not be accepted depending on availability.
Full refunds will be made in the event of reservation non-confirmation. Please refer to "Refunds / Order Changes or Cancellations" for details regarding refunds.

*If you do not receive an email, it may have been sorted into your spam folder. Please check your spam folder as well.

｜About Purchase and Use

(1) Member Registration
https://www.wamazing.com/account/auth/signup

Membership registration is required to purchase lift passes.

(2) Product Purchase
https://www.wamazing.com/snow

Click on the ski resort/product page of your choice, select the quantity you need, and add it to your cart.
Please press the cart icon and follow the on-screen instructions to enter the necessary information and complete the payment process.

(3) Product Exchange
https://www.wamazing.com/account/me/orders
Please confirm the exchange location and exchange method from the purchase history on My Page.

[Notes]
The exchange method differs depending on the product. For details, please refer to each product detail page or your purchase history on My Page.
Please refer to the following URL for a list of exchange methods.
https://www.wamazing.com/snow/page/how_to

｜About Payment

Before purchasing, please pre-register your credit card at the URL below.
https://www.wamazing.com/account/me/payment

Credit Card Registration Procedure
(1) Log in to your account
(2) Select [Account] from My Page (human-shaped mark) in the upper right corner
(3) From "Registered Credit Cards", click the "Add Card" button and enter your credit card information

*Accepted brands are VISA, Master, JCB, and American Express.　
*Please make sure that the information you entered is correct. Please also check that the expiration date is within the validity period and that the card can be used within the credit limit.
*Please contact your credit card company or use another credit card if 3D Secure authentication fails. Please contact your credit card issuer for details on how to set up 3D Secure authentication. (What is 3D Secure? It is a service that prevents unauthorized use of your credit card when you shop online by authenticating your identity with a password in addition to your credit card number, etc.)

If your payment is not successful, please refer to "Snow Products>About Purchase>Payment did not work. What should I do?" for more information.

Early-bird products will be available from August to October each year. *This may be around the same time.
As for next season's products, we will announce the details on our official website, official social media service, and e-mail magazine as soon as they are finalized. We would appreciate it if you could periodically check the website.

Please note that product specifications and prices are subject to change each season. Please note that product specifications and prices may change from season to season.

Before making payment, you will need to register your coupon code yourself.
The steps are as follows:
(1) Please add the products you wish to purchase to your cart. Click the "View Cart" button to access the cart page.
(2) Please confirm your purchase details and click "Use discount coupon" next to the "Proceed to purchase" button. Click the "Register coupon" button at the bottom to go to the coupon registration page.
(3) Enter the coupon code and click the "Submit" button to complete your registration.
(4) Return to your cart page, select the coupon you want to use, and follow the instructions on the screen to complete your payment.
*Please make sure you have selected the coupon before making your payment.
*Please note that if you cancel an order that has used a coupon, the coupon cannot be used again if it has expired at the time of cancellation or if a cancellation fee is incurred.

If you have any questions about how to set up 3D Secure authentication, please contact your card issuer.

If 3D Secure authentication fails, please contact your card issuer or try a different credit card. Also, please contact your card issuer for information on how to set up 3D Secure authentication.

3D Secure (identity authentication service) is a service that prevents fraudulent use when shopping online by authenticating your identity with a password, in addition to your credit card number when making payments for online shopping.
If 3D Secure authentication fails, please contact your card issuer or try a different credit card. Also, please contact your card issuer for information on how to set up 3D Secure authentication.

There are several possible reasons why your payment may have failed. Please try the following solutions:

(1) Check your credit card usage with your card company
Please check whether your credit card can be used, for example, if it has expired, exceeded its credit limit, or been suspended.
Also, even if you normally use a credit card, there are cases where the card company will stop payments if the transaction is unusual. In this case, the payment may be processed normally if the cardholder contacts the card issuer. For details, please contact the card issuing company

(2) Re-register your card and make a payment again
Your card may not have been registered correctly. Please re-register.

①Before purchasing an item, please log in to your account and press [Account] from My Page (human-shaped symbol) in the upper right corner to go to the credit card saving screen.

https://www.wamazing.com/account/me/payment

②If any cards are saved, press [Unregister] in the upper left corner to delete the card.
③Please register your credit card again by clicking on the "Add Credit Card" button.
④Please return to the purchase page and make another payment.

(3) Change to another device or browser
There may be a problem with your device or browser. Please try a different operating environment.

(4) Switch to another credit card
If your credit card is not accepted, please consider changing to another credit card.

[Notes]
*Accepted brands are VISA, Master, JCB, and American Express.　
*Please make sure that the information you entered is correct. Also, please make sure that your card is valid and that you can use it within the expiration date, credit limit, etc.
*We have implemented 3D Secure (identity authentication service). If 3D Secure authentication fails, please contact your card company or use a different credit card. Also, please contact your card issuer for information on how to set up 3D Secure authentication. (What is 3D Secure? It is a service that prevents fraudulent use of internet shopping by authenticating the user with a password in addition to the credit card number when making payments for internet shopping.)

Yes, we only accept credit card payments.
Unfortunately, we do not offer other payment methods.

The following credit card brands are available: VISA, Master, JCB, American Express

We apologize, but we do not accept waiting lists for cancellations. We will update the reservation status from time to time, so please check the product page yourself.

It is possible that your requested reservation has been rejected.

Lessons and rental items are not instant reservations, but rather reservation requests, which require confirmation from the business for acceptance.
After you request a reservation through the website, you will receive a response by e-mail within 48 hours. Please note that we may not be able to accept your request due to full occupancy or other reasons.
In that case, your reservation will be automatically cancelled. Please choose another lesson or consider making a reservation for another date.

*For details about refunds, please refer to "About Refunds / Order Changes or Cancellations."
*If you do not receive an email, it may have been sorted into your spam folder. Please check this as well.

You can check the latest reservation status from your purchase history.
Check here for purchase history
https://www.wamazing.com/account/me/orders

The target age for each lesson varies. Please check the product detail page for details.

Not included. Please purchase separately.
*We do not sell insurance. Please check the WAmazing website for information on the rental products we handle. Some ski resorts may not offer rental products.

Please note that we may not be able to accept your application due to full occupancy or other reasons. Please choose another lesson or consider making a reservation for another date.
Please note that a full refund will be made in the event of a no-show. For details on refunds, please see "Refunds / Order Changes or Cancellations".

*You will receive an e-mail response within 48 hours of reservation approval or rejection.
*If you do not receive an email, it may have been sorted into your junk mail. Please check your email as well.

You can check the latest reservation status from your purchase history.
Check here for purchase history
https://www.wamazing.com/account/me/orders

The meeting place differs depending on the product. After the reservation is confirmed, the meeting place will be indicated on the voucher screen in the section marked "Voucher redemption counter".

You can check the latest reservation status from your purchase history.
Check here for purchase history
https://www.wamazing.com/account/me/orders

The exchange location differs depending on the product. Please check each product page for details.
You can check your purchase history for items you have already purchased.
https://www.wamazing.com/account/me/orders

Please keep in mind that you will need to exchange and return the card each day you use the room.

The details of each product vary depending on the product. Please check each product detail page.
In many cases, for hygiene reasons, we do not rent goggles, gloves, or other items that are worn directly on the skis. Please prepare them yourself or purchase them at the store in the ski resort.

Exchanges are not possible. Please cancel your purchase and repurchase the item.
*Availability period and cancellation policy differ depending on the product. Please check each product detail page for details.

概要

於WAmazing預約起15日內、入住預約設施前，若您在其他網站上發現同家同一方案更低的住宿價格，通知WAmazing客服人員後，本公司將退還「已預約住宿金額」與「您所發現的較低住宿金額」之間的差價。

適用住宿設施
可於WAmazing預約的住宿設施，全部適用「最低價格保證」。

適用網站
以日圓計價的網路專業住宿預約網站。詳情請見以下適用條件。

請求退還差價之方法

於WAmazing預約後，若發現其他網站在同一條件下可提供更低的住宿價格，請於預約起15日內、入住預約設施前，聯絡WAmazing客服部門。WAmazing客服人員確認內容符合「最低價格保證」的適用條件後，將退還相當於二者相差的金額。WAmazing客服人員會為您說明其後的相關手續詳細內容。

1. 「最低價格保證」僅適用於完全符合下列條件之情形：住宿設施、房間類型、使用人數、退款條件、入住日、退房日、有無早餐等預約內容、服務內容及條件需完全一致。（若本公司提供的付費方案為可退款方案，而比較對照的付費方案為不可退款方案，則不在適用範圍內。若本公司提供的付費方案為不可退款方案，而比較對照的付費方案為可退款方案，則在適用範圍內。）
2. 「最低價格保證」僅適用於聯絡WAmazing客服人員時可即時以上述條件預約的客房。若該客房因客滿等理由而無法預約，或無法立即確定是否可預約，則不予適用。

3. 套裝價格、住宿設施＋機票等組合預約的折扣價格、在實際購買前無法確定住宿設施之折扣價格，皆不適用於「最低價格保證」。

4. WAmazing顯示的價格一般包含稅金及服務費。作為比較對象之網站亦以含稅金及服務費的價格為準。

5. 「最低價格保證」僅適用於已刊登廣告並向大眾公開的價格，或以消費者為對象的日本網站所刊登之價格。例如公司網站限定優惠方案、限量或期間限定等優惠方案、於會員專案網站提供之價格、法人折扣或法人價格，或團體、包租、積分計劃、獎勵、會議、集會、躉售中心或聯程價格，或以拍賣或類似方式獲得之價格，或僅適用於非廣泛提供之優惠券或其他宣傳活動之價格，皆不予適用。您撥打網站上的電話後被告知的價格，以及您所接獲的電子郵件所刊載的價格，皆不視為較低價格。

您聯絡WAmazing請求退還差價時，客服人員將進入該網站，確認比較對象之價格是否適用「最低價格保證」。

「最低價格保證」適用後取消預約

適用「最低價格保證」後，如欲取消預約，將從預約時支付的金額中扣除住宿設施訂定的取消費，以及依「最低價格保證」已經退還的差價。而需要退還的款項不會超過預約時支付的金額。

有關WAmazing「最低價格保證」規約的修改及服務的中止

WAmazing保留在判斷為必要的情況下，不作任何通知、涵蓋所有顧客、因任何理由修改WAmazing「最低價格保證」規約或中止服務的權利。WAmazing變更規約內容或中止服務時，對客戶不需要負上任何責任。WAmazing適用之「最低價格保證」規約以客戶向WAmazing申請退還差價之時點為準。此外，「最低價格保證」服務中止時，以中止之以前起計算72小時內透過WAmazing進行的預約，仍依中止時之規約提供「最低價格保證」服務。

WAmazing最低價格保證規定自2017年8月1日起實施。
WAmazing株式會社

This may vary depending on the ski resort, but generally speaking, it is as follows.
Please check the details page of each product for more details.

• Early Bird Lift Pass: This is the most discounted product during the season. Some products have restrictions such as not being able to cancel. Some products are also limited in quantity, so if you have decided on a ski resort, please consider purchasing as soon as possible.

• Regular Lift Pass: These are lift tickets sold to the general public online. They are often cheaper than buying them at the ski resort counter. We recommend purchasing your ticket in advance before you leave.

• Sightseeing Lift Pass: This ticket allows you to ride the sightseeing lift for those who are not skiing or snowboarding.

They are open in general. However, it may vary from area to area, so please check each ski resort's page for details.

Most ski resorts do not require an admission ticket or fee, but this may vary depending on the place, so please check the official website of each ski resort for details.
At ski resorts that do not require admission tickets or entrance fees, you can enter without purchasing a lift pass, but you will need to ride the lift to reach the top of the mountain. If you enjoy skiing or snowboarding, we recommend that you purchase a lift pass. However, depending on the ski resort, you may not be able to ride the lift if you do not have skis or snowboards. Please keep this in mind if you are not skiing or snowboarding.

In addition to regular lift tickets, we also sell tourist lift tickets for those who do not ski or snowboard, as well as snow activity products such as sleds and snowmobiles. Please take a look at the various products.