The deposit will be refunded upon returning the IC card to the automatic ticketing machine or the ticket counter.
My lift pass (IC card) is not working at the gate.
The gate may not open if you have the following items with you
- Cellphone - Other IC cards - Metal objects (keys, etc.)
Do I need to show my lift pass (IC card) each time I board?
You can pass through the gate with your lift pass (IC card) in your pocket. You do not need to show it to staff or take out the IC card to touch the gate.
The automatic ticketing machine is unable to read the QR code to issue the lift pass (IC card).
If the automatic ticketing machine cannot be used due to problem with the machine, go to the ticket counter at the ski resort with the correct voucher screen. Check the voucher screen and follow the instructions for the lift ticket to be issued at the counter.
▼ If the reservation number (8 digits) is shown below the QR code: Take the voucher screen with the QR code and reservation number to the nearest counter. The staff at the counter will assist you.
▼ If "Could Not Retrieve Ticket?" appears below the QR code: Take the screen with the QR code to the nearest ticket counter and go to "In case of automatic ticketing machine trouble" for ticketing at the ticket counter" at the bottom of the ticketing screen.
▼ If there is no reservation number (8 digits) or "Could Not Retrieve Ticket?" appears below the QR code: Take the voucher screen with the QR code to the nearest ticket counter. The staff at the counter will assist you.
The QR code did not generate.
Depending on the internet connection you use, it may take some time to generate a QR code. If a QR code cannot be generated even with another internet connection, contact WAmazing Customer Support and provide the following information.
- User ID - Which ski resort lift pass you use - Type of lift pass (1-day pass, 2-day pass, lift pass with meal ticket, etc.) - Date of use (Only if the date of use is specified)
Can I cancel my lift pass?
You can cancel your lift pass (IC card) after purchasing it online before a QR code is generated on your smartphone. Please note that you cannot cancel after a QR code has been generated.
Cancellations/refunds cannot be made for expired vouchers. Please check the cancellation policy on the website.
Early Bird Lift Pass vs. Lift Pass vs. Sightseeing Lift Pass
・Early Bird Lift Pass: Cancellations cannot be made. No need to specify the date(s) of use. All ski lifts and gondolas can be used. Unlimited use. ・Lift Pass: Cancellations can be made. All ski lifts and gondolas can be used. Unlimited use. ・Sightseeing Lift Pass: Cancellations can be made. One round trip. Cannot ski.
Can I use the gondolas with a Naeba/Kagura/Tashiro multi-resort lift pass?
Yes. You can use all the ski lifts and gondolas.
How do I use a meal ticket?
A meal ticket can be used to pay for a meal at a designated area at the ski resort. No change will be given for the ticket. You will need to pay the difference if you go over the amount covered by the ticket.
Where do I exchange the voucher for a lift pass?
Please check the voucher details on MYPAGE for the exchange place.