Contents: We recommend the following browsers for using WAmazing's online services.

PC
Mac: safari (latest version) / chrome (latest version)
Windows: chrome (latest version) / edge (latest version)

Smartphone
iOS: safari (latest version) / chrome (latest version)
Android: chrome (latest version)

WAmazing's current service scope is

Taiwan
Hongkong
China
Indonesia
Vietnam
Malaysia
Philippine
Thailand
Singapore
New Zealand
Australia
Brunei

As long as the member's mobile phone region is set to the above locations, they can use WAmazing's APP services.

iPhone5~ (The app does not work on iPhone4s or earlier models)

We have received reports that on some devices and mobile carrier e-mail services (e.g., e-mail addresses ending in docomo.ne.jp) are unable to display e-mails from WAmazing correctly, resulting in garbled text.
We recommend that you register as a member using Gmail or a different e-mail address other than the e-mail address provided by your mobile carrier.

In some cases, you may not be able to log in through your Facebook or Google account in the browser of a social media (Twitter, Facebook, Instagram, LINE, etc.) application. We recommend that you register with your email address or use a standard browser (Safari, Chrome, etc.) to log in through your Facebook or Google account.

In some cases, you may not be able to register through your Facebook or Google account in the browser of a social media (Twitter, Facebook, Instagram, LINE, etc.) application. We recommend that you register with your email address or use a standard browser (Safari, Chrome, etc.) to register through your Facebook or Google account.

Currently, we do not provide customer support over the phone. Please contact us by email if you have any questions. We apologize for the inconvenience.
support@wamazing.zendesk.com

Please confirm all the information including the credit card number, expiry date, and security code is correct. Please contact the credit card company directly should the issue persists.

You can only make one account. Multiple accounts by the same person may be deleted.

Select “Forgot your password?” on the login page to receive an email to change your password.

This is WAmazing customer service center,
Thank you for your inquiry and sorry for the inconvenience.

For the steps to unsubscribe from the newsletter, please refer to the attached file:
1. Click "Unsubscribe" at the bottom of the newsletter
2. After logging in to the personal page, you can see the setting screen.
If you are still subscribed, a check mark will be displayed.
3. After canceling the tick mark, please click "Save"
4. If the check box is blank, then the unsubscription is complete

※Remind you, if you have multiple accounts,
please confirm whether all the accounts have been set up (click the portrait in the upper right corner to log out)
※For important notices related to the service,
the system will still send emails to all users, please be aware

If the above setting confirmation has been completed and all accounts have been checked,
Please provide us with screenshots of the setting screen and user ID, and we will make further confirmation for you.
Hope the above reply can help you.

If you have any other questions, please feel free to contact us.
Kind Regards,

Your information will be deleted and you will not be able to use the QR code on the app, SIM card, and the registered email address after canceling your membership. Please provide your member ID and email address to cancel your membership.

Credit card information is securely managed through PCI DSS. Through SSL, important personal information including your credit card information will be encrypted and protected. You can also add or delete credit cards on MYPAGE.

You cannot change the email address once your registration is complete.